Overview
Our security policy requires that users authenticate with both a password and a code from an authenticator app in order to log in. The steps below will guide you through setting up an authenticator app to provide you a code each time you log in.
Step 1: Log in to Your Account
Visit our customer portal and log in with your username and password.
https://cp.hostek.com (US customers)
https://cp.hostek.co.uk (UK/EU customers)
Step 2: You will see the "Security Settings" page immediately upon login
On the 2FA section toward the bottom of this page, click the "Enable Two-Factor Authentication" button.
Step 3: Install an Authenticator App
You will need an authenticator app. Free options include:
Google Authenticator (available for iOS and Android)
Authy
Microsoft Authenticator
Download and install one of these apps if you don’t already have one.
Step 4: Scan the QR Code
Open the authenticator app on your device.
Use the app to scan the QR code displayed on your screen.
Alternatively, you can manually enter the key provided on the screen into the app.
Step 5: Enter the Authentication Code
The authenticator app will generate a 6-digit code.
Enter this code into the provided field in the customer portal and click "Verify Code".
Step 6: Save Backup Codes
Once verified, you will be provided with a set of backup codes.
Save these codes in a secure location; they can be used if you lose access to your authenticator app.
Step 7: Complete the Process
Click "Finish" to confirm that 2FA is now enabled for your account. Click the Hostek Icon at the top of your browser window if you are not automatically taken to your account's home page.
Frequently Asked Questions
Where is the 6 digit code I need to log in?
When you are prompted for the 2FA code when logging in, you will need to open the authenticator app that was used to set up 2FA and tap the 2FA account to be shown the code that you will then enter into your browser.
What happens if I lose access to my authenticator app?
Use one of the backup codes you saved during setup to log in and set it up again in an authenticator app. If you no longer have the backup codes, contact our support team for assistance.
Can I disable 2FA later?
For security reasons, 2FA is mandatory. If you encounter issues, please reach out to our support team.
I used to share a login with my team, how do we authenticate now?
Each team member can be invited into your account.
Login as the main account user, then follow this guide.