Trace Route (traceroute) is a computer network diagnostic tool for displaying the route (Path) and measuring transit delays of packets across an Internet Protocol (IP) network. This method of diagnosing a connection can be very beneficial when there is an issue with the internet connection but there is no obvious source for the disconnect between your local device and a remote server.
The traceroute command will reveal the various route interactions from point [A] to [B] as your machine attempts to connect to the designated host.
Trace Route Command In Windows
To run a trace route in Windows, open a new command prompt window and enter the following command:
tracert domain.com
Replace "domain.com" with the destination domain or IP address.
Alternatively, you can save the output of the trace route using the following command:
tracert domain.com > C:\path\to\file\results.txt
Replace "domain.com" with the destination domain or IP address. Update the file path to a location on disk that is easily accessible.
You can take a screenshot of the results or send the output to our support team.
Trace Route Command In Mac or Linux
To run a trace route in Mac or Linux, open a new terminal window and enter the following command:
traceroute domain.com
Replace "domain.com" with the destination domain or IP address.
Alternatively, you can save the output of the trace route using the following command:
traceroute domain.com > /path/to/file/results.txt
Replace "domain.com" with the destination domain or IP address. Update the file path to a location on disk that is easily accessible.
You can take a screenshot of the results or send the output to our support team.