Skip to main content
All CollectionsGeneral
Starting a New Conversation
Starting a New Conversation

How to submit a new request, issue, error, etc to Hostek for assistance.

Updated over a week ago

There are 2 ways to start a new conversation, using the chat utility or by submitting an email.

Start a New Conversation via the Chat Utility

To submit a new support request or issue you are experiencing with Hostek services, your team would just need to find the chat button:

This is found in the bottom right hand corner of the following hostek sites and portals:
For our US based clients:

For our UK based clients:

If you are not logged into your billing control panel ( or your dashboard the conversation is not fully verified. All your team would need to do is login to your billing control panel in another tab and this would automatically verify account ownership, allowing our support team to continue assisting with requests, configurations, or troubleshooting in some cases.

Start a New Conversation via Email

You can start a new conversation via email by emailing [email protected] from the email address on file. This method does require two replies from this email before it is considered verified.

Did this answer your question?