In this topic we’ll be showing how to find the correct Incoming / Outgoing settings to use for connecting to your e-mail account(s) on our Linux/cPanel environment. This information will be used to login to third-party e-mail applications such as Outlook, Thunderbird, Macmail, or maybe even your phone device for example.

We have tutorials for most common e-mail applications that our customers use, which you can view and search for these tutorials in the E-Mail Configuration category section.

When connecting to your e-mail server you want to make sure you’re
making the connection to the right server that your e-mail is being
hosted on, so let’s go over your choices for what to put in the hostname
field:

The very first option that you can choose is the pre-configured hostname
that we have setup on our cPanel shared servers. We’ll show how you can
obtain this information below:

Note: We do not have a pre-configured hostname for cPanel VPSservers so you’ll need to use option two.

This shared address uses a template format as shown below where x is the mail server your site resides on.

Shared Example: If you’re on CP20 then the pre-configured address would be:

cp20.ezhostingserver.com

If you do not know the server you are on though you can either refer to
your account information email, ask support, or you can obtain this
hostname within your cPanel account if you navigate to the following
location:

The second option is most widely used as it allows the domain owner to
use their own domain for the hostname in their email application.

Alright, so what is needed for you to be able to use something like
mail.mydomain.com you ask? Well all that is needed is for
the domain or subdomain that is being used as the hostname to point to
the servers IP Address that is hosting the email for your domain.

Example:

For this example let’s pretend we want to use
​mail.hostektutorials.com as the hostname and our e-mail is
hosted on a server with an IP of 123.123.123.123

In this case we’d need to either create or update the record for
‘mail.hostektutorials.com’ to point to the IP Address
123.123.123.123. So when doing a DNS query for the domain you should see
a result such as this screenshot below:
​
​
​

After knowing the correct hostname to use from the section above we now need to know what settings to use within our email application(s). When connecting to your email you can do so with either ‘SSL’ or ‘Standard (non-SSL)’.

Let’s go ahead and show you the settings and ports to use within your e-mail application(s) for both SSL and non-SSL:

For incoming settings use the following for non-SSL:

For outgoing settings use the following for non-SSL:

For incoming settings use the following for SSL:

For outgoing settings use the following for SSL: