There are no lengthy contracts or service commitments and you may cancel at any time by submitting a cancellation request from your billing control panel.

There are no setup fees for any product or service.

Migration is provided free of charge for all new customers and for existing customers who are upgrading from Shared to VPS. Please contact our Sales team for more information.

Most services are provisioned immediately upon receipt of payment and a confirmation email containing you login credentials dispatched to the email address on file unless manual processing is required.

VPS servers typically take 30-45 minutes to complete the setup process.

Some SSL certificat orders and renewals must be manually processed by our Support team and could take up to 24 hours.

We do not currently offer free trials of hosting services. However, all products are backed by a 30 day money-back guarantee.

For the sake of security, we cannot provide a list of IP address or ranges for testing purposes.

If you are unsatisified with your product or service, you may request a full refund within 30 days.

Utilizing hosting services for adult content is not permitted.

We do not permit the use of hosting services for game servers at this time.

We do not allow the use of hosting services for pornography, obscenity, nudity, violations of privacy, computer viruses, hacking, warez, and any harassing, offensive and/or harmful materials.

You may reach out to our Sales team using the Chat button in the bottom-right corner of your screen at any time. You may also schedule a free consultation.

You can reach out to the Billing team by starting a conversation (using the chat button in the bottom right of your screen), sending an email to [email protected], or calling us at 918-392-7870.

The Billing department is available Monday through Friday from 9am to 5pm Central. Outside business hours, Support team members are capable assisting with basic billing requests.

To manage products and services, login to your billing control panel using the appropriate link below.

US Customers

https://cp.hostek.com

UK Customers

https://cp.hostek.co.uk

Both monthly and annual billing cycles are currently supported.

In many cases, discounts are applied for customers opting for annual billing.

Invoices are generated 25 days prior to the renewal (start) date for your product or service for monthly billing and 60 days prior for annual billing.

Payments must be received by the due date listed on your invoice. The due date is approximately 25 days after the invoice date.

If you have enrolled in automatic billing, payments are captured 20 days prior to the invoice due date.

A late fee of 5% or $1.00—whichever is greater—is automatically applied to invoices 25 days after the next invoice due date.

Overdue products and services are suspended 15 days after the invoice due date.

If payment is not received within 60 days of the invoice due date, those products and services are subsequently terminated. At that time, all data associated with the product or service is deleted from our servers.

Payments can be made via credit card or PayPal.

Visa, Mastercard, Discover, or American Express can be accepted for payment.

In most cases, both electronic bank drafts or checks by mail can be accepted as payment. However, invoices are not credited to the account until payments have cleared. This may result of late fees and/or suspension of services if the payment has not been applied to the account prior to the invoice due date. Additionally, you will need to contact our billing department to make arrangements if you plan to pay using one of these payment methods.

Automatic renewal is supported for both credit cards and PayPal.

In some circumstances, payment arrangements can be made. Please contact our Billing department for assistance.

We currently do not support the suspension of services due to the costs associated with the storage and retrieval of data.

You may submit a cancellation request from your billing control panel. Services can be cancelled immediately or at the end of the current billing cycle.

Depending on the length of time since the cancelation, suspension, or termination of your service, our Support team may be able to restore your data within seven days using our nightly backups. However, we cannot guarantee the availability of data for any service that has been canceled, suspended, or terminated.

You can reach out Support team by starting a conversation (using the chat button in the bottom right of your screen), sending an email to [email protected], or by calling us at 918-392-7870.

The Support department is available 24/7/365. During certain holidays, staffing may be limited with agents prioritizing urgent issues.

Initial response times are typically within 15-30 minutes, but may vary depending on the current volume of support requests. Inquiries and trouble tickets are then prioritized by impact and support level and worked in the order they are received.

The Support team takes a best effort approach in resolving all requests. This means that we will provide as much assistance as our expertise and resources will allow. However, we may not be able to assist with matters requiring programming or development knowledge or tasks that require extensive time and/or labor to execute. Additionally, unmanaged hosting products receive minimal support.

Managed hosting means that our Support team is responsible for installing, updating, and configuring most aspects of your product or service. This includes the initial setup and configuration of the server and common applications, the installation of updates and patches, security management, performance monitoring and optimization, backup and disaster recovery, compliance testing, and providing technical support when requested.

In contrast, unmanaged hosting means that the Support team is only responsible for the initial setup of the server and addressing issues within our infrastructure that may be impacting your server. Responsibility for all other aspects of managing that server would fall to the customer.

Yes. In fact, with the exception of our Unmanaged VPS products, managed hosting is included at no cost for all of our products and services.

The location of your hosting control panel depends on the type of product or service you have. In all cases, you can access your hosting control panel from the dashboard of your billing control panel.

Nightly backups are provided for both Shared and VPS products. Customers are, however, encouraged to perform their own backups as we cannot guarantee the availability of those backups which can be impacted by numerous factors.

Backups for Shared products are typically retained for 7-14 days. VPS backups are dependent upon the product configuration selected at the time of ordering.

The process of restoring files varies depending on your product or service. In some cases, you can restore your files directly from the hosting control panel using the Backups feature. Our Support team can also assist with the restoration.

Yes. ColdFusion is available on both our Shared and VPS platforms. We currently support ColdFusion version 2016, 2018, 2021, and 2023. Due to previous versions having reached end of life, new products are limited to ColdFusion 2021 and 2023. ColdFusion is only available on Windows-based servers.

Lucee is available on both our Shared and VPS platorms. We currently support Lucee versions 5 and 6. Lucee is only available on Windows-based servers.

PHP is available on all platforms and products. Versions 7.4, 8.0, 8.1, 8.2, and 8.3 are supported.

MySQL/MariaDB is available on platforms and products. Our Shared hosting platform primarily makes use of MariaDB 10.1 or later while VPS servers offer a choice between MySQL version 5.7 or later and MariaDB 10.1 or later.

Microsoft SQL Server is offered on all Windows products. Versions 2016, 2017, and 2019 are currently supported.

Remote desktop access is provided for all Windows VPS servers. It is not available on Shared or SmarterMail products. Linux-based servers do not support RDP.

SSH access is permitted on Linux VPS servers only. Access to SSH is not permitted on our Shared hosting platform. Windows-based servers do not support SSH.